Ordering and Shipping
How long does delivery take?
Orders are dispatched within 24 hours. Delivery time within Europe typically ranges from a few business days up to two weeks, depending on your location.
Do you ship across all of Europe?
Yes, we ship to customers across the EU and UK.
How much is shipping?
Shipping is free on orders over 60 GBP. Below that threshold, a shipping fee applies at checkout.
Products
What is BTU and why does it matter?
BTU (British Thermal Units) measures cooling power. A higher BTU rating cools a larger room more effectively. Check our buying guide for help choosing the right size for your space.
Do your air conditioners need a window?
Most units vent hot air through an exhaust hose that needs access to a window, door gap, or wall vent. A window kit adapter is included with every unit.
Are your products covered by a warranty?
Please see our Refund Policy page for details on returns, exchanges, and coverage.
Returns
What is your return policy?
We offer a 14-day withdrawal right in line with EU consumer protection law. See our Refund Policy page for full details.
How do I start a return?
Contact us through our Contact page with your order number and we will guide you through the process.
Still have a question?
Reach out through our Contact page and we will get back to you as soon as possible.